Policy

Refund Policy

This policy explains when refunds are available for purchases made on learn.networkwithmohsin.com. We favor transferring your seat to a later cohort over refunds wherever possible, and we will always offer a transfer as the first option.

1. Live cohort bootcamps

Applies to CCNA, F5, Palo Alto and other scheduled live cohorts.

• 7 or more days before cohort start: full refund, or free transfer to the next cohort at your choice.
• Within 7 days of cohort start, before Day 1: 50% refund, or free transfer to the next cohort.
• After Day 1, or after lab credentials or access have been issued (whichever is earlier): no refund. A transfer to a later cohort may be offered at our discretion.
• Non-attendance or no-show: no refund. Session recordings remain available to you inside the LMS for the standard access period.

2. Self-paced recorded courses

Applies to the recorded self-paced tracks priced at introductory rates on the LMS.

• Refunds are available within 7 days of purchase, only if less than 20% of the course content has been consumed and no DRM-protected video has been downloaded.
• LearnWorlds progress data is our reference for content consumption.
• After 7 days or beyond 20% consumption, no refund is available.

3. Non-refundable items

• Exam vouchers, third-party lab licences, and any credential already issued.
• Payment gateway fees, which are not recoverable by us and are not refunded.
• Extra lab hour packs after any lab hour has been consumed.

4. If we cancel or reschedule

If we cancel a cohort or reschedule it in a way that does not work for you, you may choose either a full refund or a free transfer to the next available cohort. No conditions apply.

5. How refunds are processed

• Refunds are issued to the original payment method in the original currency only.
• We are not responsible for exchange-rate differences or any bank or card charges levied by your issuer.
• We initiate approved refunds within 7 business days. Your issuing bank typically credits the amount in a further 5 to 10 business days.
• For customers in India, a GST credit note referencing the original invoice is issued where applicable.

6. How to request a refund

Send an email to billing@networkwithmohsin.com with:

• Your order or invoice ID
• The email address used at purchase
• The reason for the request

We respond within 1 business day (Mon-Fri, IST business hours).

7. Governing law

This policy is governed by the laws of India. Courts at Hyderabad, India have exclusive jurisdiction over any dispute arising from or in connection with it.